Terms and Conditions

The seller is a limited liability company SIA "Oškalns" single registration number 40103951677, legal & actual address ""Vaivadi 20", Vaivadi, Olaines parish, Olaines nov., LV-2127 phone +371 29513571, e-mail [email protected]

Consumer – a natural or legal person who expresses a desire to purchase, purchases or could purchase a product or use a service for a purpose that is not directly related to its business;

Buyer – a person who purchases goods in the Seller's online store. The buyer can be both a Consumer and a person who is not a Consumer;

Product - any thing that the Seller offers or sells to the Consumer through this website;

Manufacturer - a person who, within the scope of his economic or professional activity, manufactures or restores a product for sale or presents himself as a Manufacturer by indicating (marking) his name (company), name, surname, trademark or other distinctions on the product or its packaging or in the technical passport of the product sign;

Normative acts – Regulations of the Cabinet of Ministers of May 20, 2014 No. 255 "Regulations on distance contracts", Consumer Rights Protection Law, Civil Law, Commercial Law and other binding regulatory acts;

Warranty – a statement by the Manufacturer, Seller or service provider that the Product or service, or its component, will retain the characteristics of use, safety and performance for a certain period of time, and the Manufacturer, Seller or service provider undertakes additional obligations that are not provided for in this law and other regulatory acts;

Terms of use – Manufacturer's or Seller's instructions, following which the Product maintains the properties of use (use) and proper quality, and does not pose a threat to the Consumer's property, health, life or environment;

Prices – the final price of the Goods indicated on the website, including taxes and fees, for which the Seller sells the Goods through this website. The price does not include the charge for the delivery of the Product;

Website – Seller's website www.obites.eu

Parties – Seller and Buyer;

General Terms and Conditions – these Terms (General Terms and Conditions of the Website).

1. ORDERING GOODS

1.1. When placing an order, it is necessary to indicate the address, name, surname and telephone number of the recipient of the goods;

1.2. When placing an order, the Buyer confirms that he has chosen to purchase the specific product on the terms specified in this Agreement;

2. PRICE OF GOODS, DELIVERY COSTS AND PAYMENT PROCEDURES

2.1. Product prices in the order created in the online store are indicated in euros (EUR) including VAT. The product is sold to the Buyer at the price valid in the online store at the time of placing the order;

2.2. The buyer pays for the goods and delivery immediately after placing the order, using one of the payment systems specified in the online store;

2.3. The buyer must pay for the ordered goods and delivery at the time of placing the order. Only upon receipt of payment for the goods and delivery, the order is fulfilled and the deadline for the delivery of the goods is determined. Payment is considered to have been made when the entire payment amount has been received in the Seller's bank account specified in the payment terms. The price of goods and delivery includes VAT;

2.4. At the time of ordering the goods, the prices of the delivery costs of the goods specified in the online store are valid. The amount of the order, which consists of the price of the goods and the cost of delivery, is available to the Buyer during the order process before the order is confirmed.

3. DELIVERY OF GOODS AND DEADLINE

3.1. The Seller delivers the Goods to the address indicated by the Buyer through a courier appointed by the Seller within 5 working days from the moment of payment of the order;

3.2. The goods are delivered only in the territory of the Republic of Latvia. The Seller accepts the order only if the delivery address specified by the Buyer is located in the specified territory;

3.3. The Seller will ensure that the Buyer's order is fulfilled in full.

3.4. If the Seller delivered the goods to the Buyer in insufficient quantity and the amount of delivered goods is less than what the Buyer has paid, then the difference for the undelivered goods is returned to the Buyer.

3.5. The goods ordered by the Buyer are delivered to the address specified in the Buyer's order. The person named in the order must accept the goods themselves. If the ordered goods will not be received by the person specified in the order, but by another person at the address specified in the order, it is considered that the order was received by the person specified in the order. The Seller is in no way responsible for losses incurred by the Buyer or third parties due to the Buyer specifying an incorrect delivery address or incomplete recipient data, or if the product will be received by another person at the delivery address;

3.6. If the delivery of the goods is not possible due to the fault of the Buyer or circumstances dependent on the Buyer (the Buyer has specified an incorrect address, the Buyer or the person specified in the order cannot be found at the specified address, the specified address cannot be accessed, etc. objective reasons), the goods are not sent again, but the money for the goods is refunded, except the payment for delivery and for damaged goods, if the goods are damaged as a result of the return. If at the time of placing the order, the Buyer was given a discount for delivery, but the delivery of the goods is not possible due to circumstances beyond the control of the Seller, the Seller reserves the right to withhold the full payment for delivery from the amount to be refunded to the Buyer;

3.7. The Seller delivers the goods to the Buyer within the period indicated in the Online Store or within the period selected in the order, if different delivery periods are offered. The Buyer agrees that in cases where the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control, the Seller may contact the Buyer and coordinate another delivery time;

3.8. If the Buyer finds at the time of delivery that the package of the shipment is damaged (torn package label or other external damage), or if the shipment was delivered late, he must record it in the delivery document - the delivery note, in the Seller's copy. Otherwise, it is considered that the shipment was delivered on time and without damage.

3.9. Immediately after receiving the Goods, the Buyer checks the compliance of the delivered Goods with the ordered Goods and the ordered quantity, as well as the quality of the received goods, including the expiry dates and markings in the national language. If the Buyer finds that the shipment does not have an adequate quantity of goods, delivered goods that do not match the order, or the goods are of inadequate quality, including the expiration dates and markings of the goods in the national language, the buyer must immediately mark this in the delivery document - the delivery note and has the right not to accept the specific product. If the buyer has signed the delivery document-waybill and no marks have been made in it, it is considered that the goods corresponding to the order, in the quantity and quality corresponding to the order, have been delivered.

Also, not later than on the day of receipt of the Goods, the Seller must be informed of the identified deficiencies and describe the identified non-conformity by requesting an appropriate notification through his personal account opened for the Buyer in the Online Store or by sending an e-mail to the Seller's e-mail address [email protected] . The Seller checks the conditions indicated in the notification within 5 (five) working days from the moment of receiving the e-mail and contacts the Buyer to find a solution to the situation.

4.10. The buyer is obliged to ensure that the person specified in the order is at the address specified in the order at the time of delivery of the goods, presents an identity document to the courier, accepts the goods without delay, signs the delivery note, makes notes on the delivery note (in the seller's copy), if the goods are delivered late or if the packaging label is damaged, and return a copy of the waybill to the courier.

4.11. If the Buyer has not provided 4.10. fulfillment of point, the Seller is not responsible for any losses of the Buyer, while the Buyer covers the costs and losses incurred by the Seller with the delivery, return or damage of the goods. The Seller has the right to deduct expenses and damage compensation from the amounts paid by the Buyer, if the Buyer has not accepted the product or due to circumstances beyond the Seller's control, it has not been issued to the Buyer and it has been returned to the Seller.

5. RETURN OF GOODS

5.1. Goods with an expiration date are delivered in such a way that the Buyer has the opportunity to use these goods until the expiration date;

5.2. An application for the return of a product that does not meet the terms of the contract must be submitted in accordance with the procedure specified in the Cabinet of Ministers Regulation No. 631 "Procedure in which a consumer's claim for a product or service that does not meet the terms of the contract is submitted and considered" using the Buyer's personal current account opened in the online store;

5.3. The buyer can use the right of withdrawal and unilaterally withdraw from the purchase contract within 3 calendar days after the delivery of the relevant goods. The buyer cannot exercise the right of withdrawal if:

a) the goods cannot be returned by their nature, or are perishable or consumable;

b) food products or other goods intended for immediate household consumption are delivered;

c) the goods were damaged after delivery;

d) in other cases provided for by law;

5.4. In order to use the right of refusal, the Buyer applies for the return of goods through his personal account opened for the Buyer in the Internet store, and indicates all the necessary data in it. The Seller checks the conditions indicated in the application within 10 (ten) days when the application for returning the goods is submitted through the Buyer's personal account in the Internet store, and if necessary contacts the Buyer in case the application is not justified;

5.5. In case of exercising the right of refusal, the Buyer delivers the goods to the Seller to the office "Vaivadi 20", Vaivadi, Olaines parish, Olaines nov., LV-2127 within 10 days after receiving the goods.

5.6. The price of the goods, which the Buyer, using the right of refusal, has returned to the Seller in accordance with the procedure specified in this Agreement, the Seller returns to the Buyer within 14 (fourteen) calendar days after receiving the goods.

5.7. If the Buyer returns the goods to the Seller using the right of refusal, the delivery fee is not refunded to the Buyer.

5.8. The costs of returning the goods, except for the return of goods that do not comply with the terms of the Agreement, shall be borne by the Buyer;

5.9. The buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The buyer is responsible for any kind of decrease in the value of the product if the product has been used in a way that is incompatible with the principle of good faith, including for a purpose other than to determine the product's characteristics or operation. The goods must be undamaged, undamaged (unremoved and undamaged labels, untorn protective film, etc.) and unused. The product must be returned in its original packaging, in the same package as it was received, and the product delivery document, as well as the instructions for use and other accessories of the product. If the product is not fully assembled, damaged, messy or not properly packed, the Seller has the right not to accept the product, as well as not to refund the money paid by the Buyer for the product.

5.10. In cases where the product return application cannot be completed through your personal account in the e-store, it can be downloaded here: Refusal form.

6. GOOD QUALITY GUARANTEE

6.1. The characteristics of all goods sold in the E-store are indicated in the product description on the individual card of each product.

6.2. Certain types of goods are subject to a manufacturer's warranty. For goods for which a quality guarantee is not issued, the guarantee specified in the relevant legal acts is valid. If the Buyer is not satisfied with the quality of the ordered Product, it is his duty to inform the Seller so that he can contact and inform the manufacturer or the official distributor of the product.

7. OTHER TERMS

7.1. If the goods are delivered to the Buyer late or are not delivered due to the Buyer's fault or circumstances dependent on the Buyer, the Seller is not responsible for violating the terms of delivery of the goods.

7.2. If access to the Online Store, registration in the Online Store or placing an order in the Online Store is not possible or is hindered due to technical reasons or reasons beyond the control of the Seller, the Seller is not responsible for any losses of the Buyer or third parties

7.3. The Seller is not responsible for the consequences if, due to the peculiarities of the Buyer's computer or monitor, the image of the Online Store goods displayed on the Buyer's computer monitor differs in any way from the appearance of the goods in nature.

8. PROCEDURE FOR EXAMINATION OF COMPLAINTS AND OUT OF COURT DISPUTES.

Please submit a complaint about the quality of the goods and other issues related to the purchase electronically, by sending it to the electronic mail address [email protected] or in writing, by sending it to: "Mazgaidiņas", Smārdes parish. Engures nov, LV-3129, Latvia. All complaints will be considered within 14 working days from the date of receipt of the complaint, with a reply sent to the contact address indicated in the complaint.

If your complaint is recognized as unfounded and you do not agree to the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options provided for in the regulatory enactments by submitting a written application to the seller of the goods for out-of-court dispute resolution, stating:

Information on out-of-court dispute resolution options and out-of-court dispute resolvers: